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Blog
Get the latest tips, tricks and updates on the ICT industry from the team at One Contact.
The Importance of Failover Broadband
What would happen if your broadband went out at your place of business? Would business stop? What if that outage continued for days? What financial and reputational cost could that have on your business? Our guess is, pretty big! There are not many companies in...
Supercharge Your Customer Experience: Integrate Facebook Chat With Your Business Phone System
2020 and the global pandemic, launched the world into an almost overnight virtual reality. Everything moved online. Even for those who would have always embraced the online realm, this was a new ‘normal’. While many companies faced challenges with this abrupt shift,...
Hybrid Working: Choosing The Right Phone System
As the world finally begins to return to some form of normality, we are beginning to shed many of the rules and restrictions that have changed society over the past 18 months. However, there are certain practices brought about by the pandemic that we won’t be so quick...
7 Benefits Of VoIP For Managing Your Remote Team
There is no doubt that the global pandemic has changed the working environment across every type of business and prompted a re-evaluation of the work/home life balance. According to a recent survey conducted by Esri Ireland (Economic & Social Research Institute),...
What Are VoIP Phone Systems
It is clear that the global pandemic has changed the working environment for many businesses, employers and employees alike. The shift to remote working comes with both benefits and challenges but regardless, the general consensus is that remote working, at least to...
The Importance Of Integrating Your CRM With Your Business Phone System
Customer Relations are key to the success of a business and having a good Customer Relationship Management (CRM) system that works with the business phone system can have an extremely positive impact on sales, productivity and customer experience. 3CX is a VoIP phone...
5 Ways VOIP Saves Money On Your Business Phone Bill
Although there is positive news in terms of a return to normal life post pandemic, one thing is for sure – remote working is here to stay. According to a recent survey conducted by Esri Ireland (Economic & Social Research Institute), 43% of employees said they...
Pharmacy Phone Systems: Why It Is Wise To Modernise
Did you know that a quality modern phone system can drastically improve the day-to-day operations of your pharmacy? Whether big or small, there are many ways in which your business can benefit from the right unified communications solution, which will enhance customer...
Business Phone Mobile Apps: Must Haves for Remote Working
Once COVID-19 hit, the fundamentals of employment changed. Millions of workers shifted from commuting to an office every morning to buying laptops and getting technicians to set up 4G connections. Many office managers struggled to accommodate this shift because the...
Business Phone Systems That Supercharge Remote Working
To say COVID-19 has transformed the workplace would be an understatement. The pandemic has changed the fundamental workings of employment, and there is no going back. A big part of this change has been the shift to remote work. A recent survey by NUI Galway showed...