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                  Advanced Business Phone Features Every Small Business Should Utilise

                  Advanced Business Phone Features Every Small Business Should Utilise

                  by One Contact | Sep 6, 2024 | Business Phones

                  For small businesses with aspirations to scale and grow in this digital age, having an efficient communication system – which incorporates advanced business phone features – is essential. Traditional phone systems, though reliable, are increasingly being replaced by...
                  Improving Customer Support With Unified Communications

                  Improving Customer Support With Unified Communications

                  by One Contact | Aug 23, 2024 | Business Phones

                  Excellent customer support has become a critical component of success for businesses across the globe, and many business owners are turning to unified communications to achieve this. With so much competition in the retail and services space, customers expect a quick,...
                  Managing Telecom Costs: Practical Tips For Small Businesses

                  Managing Telecom Costs: Practical Tips For Small Businesses

                  by One Contact | Aug 9, 2024 | Business Phones

                  Effective communication is at the heart of any successful small business, but managing telecom costs can prove a challenging obstacle to overcome. With a seemingly never-ending list of telecom solutions available, ranging from traditional landlines to advanced VoIP...
                  Improving Call Handling With Interactive Voice Response

                  Improving Call Handling With Interactive Voice Response

                  by One Contact | May 27, 2024 | Business Phones

                  In our increasingly digital world, technology plays a pivotal role in facilitating customer service efficiency. With the ever-growing demand for prompt and efficient service, businesses worldwide are faced with the challenge of managing high call volumes. The...
                  Six Sectors In Ireland That Can Benefit From VoIP Business Phone Systems

                  Six Sectors In Ireland That Can Benefit From VoIP Business Phone Systems

                  by One Contact | Dec 1, 2023 | Business Phones, VOIP

                  In today’s rapidly evolving business landscape, effective communication stands as a critical factor for success. With the global shift towards digital transformation, Voice over Internet Protocol (VoIP) technology has significantly gained prominence,...
                  How IVR Systems Improve First Contact Resolution Rates

                  How IVR Systems Improve First Contact Resolution Rates

                  by One Contact | Sep 26, 2023 | Business Phones, VOIP

                  For SMEs in Ireland that grapple with a significant influx of incoming calls daily, the First Contact Resolution (FCR) rates often stand out as a critical indicator differentiating operational excellence from mere adequacy. FCR is a vital metric that measures the...
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                  Recent Posts

                  • Why Cloud-Based Phone Services Are Perfect For Irish SMEs September 23, 2024
                  • Advanced Business Phone Features Every Small Business Should Utilise September 6, 2024
                  • Improving Customer Support With Unified Communications August 23, 2024
                  • Managing Telecom Costs: Practical Tips For Small Businesses August 9, 2024
                  • Improving Call Handling With Interactive Voice Response May 27, 2024

                  One Contact was established in 2015 when two companies, Owenmark Telecom and Wireless Connect, with 45 combined years’ experience between them, merged to combine their specialist skill sets, offering a complete data and telecoms solution to the market.

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