Pharmacy Phone Systems: Why It Is Wise To Modernise

by | Mar 31, 2021 | Business Phones

Did you know that a quality modern phone system can drastically improve the day-to-day operations of your pharmacy? Whether big or small, there are many ways in which your business can benefit from the right unified communications solution, which will enhance customer experience and increase efficiency operations, while also boosting productivity.

Making the move to a modernised phone system is particularly effective for pharmacies, who are in many cases working with very basic and outdated models. With a lengthy list of internal and external calls in transit in a pharmacy on a daily basis, the advantages of an upgraded communications system in the context of this particular business model are plentiful. After all, for every call that is missed by a pharmacy, a missed sale was potentially on the other end of the line.

Innovations in the area of cloud phone systems are enabling companies to counteract this and instead increase their sales capacity while boosting customer satisfaction. The possibilities are endless, with more advanced modern systems boasting functions such as unlimited phone lines and automated greetings that provide an opportunity for promotion. The beauty is that pharmacy owners can cherry pick their desired functions in order to build a bespoke model based on their exact requirements.

What is VOIP?

Voice over Internet Protocol (VoIP) phone systems are making a significant mark on the business world for a number of reasons. Instead of operating via a traditional phone line, the cloud-based systems use a broadband internet connection to facilitate voice calls. Although advanced, this technology is surprisingly user friendly, offers excellent call quality and is extremely cost-effective.

What are the key benefits pharmacies should consider?

As a cloud based system, VoIP also enables the user to take phone calls on the go, not just at their business premises, eliminating the risk of those missed sales opportunities. Through mobile applications, employees can stay connected at all times from anywhere and from any device. A virtual switchboard is also accessible through VoIP, which can be customised to suit each individual business and would lend to much improved call handling for pharmacies. Additionally, there is a windows application that allows for managing calls from your desktop, again, completely location independent.


Key Benefits Pharmacies Should Consider - One Contact

What other perks does a modernised business phone system offer?

A modernised business phone system offers many other attractive features that will further boost and encourage connectivity between a company’s internal team and their customer base. Mobile apps, such as the 3CX communications system, enhance your ability to connect by giving you access to features like video conferencing and Live Chat. In today’s society, with many employees forced to work remotely due to COVID-19 restrictions, this system helps to create a seamless transition between work and home office.

Even with pharmacies classed as an essential service, many have had to implement policies around social distancing that require certain tasks, that can be performed outside of the pharmacy premises, to be done remotely. This is where mobile applications can be a real gamechanger.

Similarly, it is also a fantastic tool for boosting efficiency – and subsequently sales – during the pandemic. With customers forced to cocoon or isolate availing of alternative features such as Live Chat or video to get in touch with your business can prove invaluable.

What to consider when changing your phone system

As a channel partner of 3CX, One Contact has established ourselves as a leader in the area of telecom solutions. With over 45 years of experience in this ever-evolving field, we continue to deliver quality work and a professional service. When considering a move to an integrated communications system for your business, it is integral to opt for a competent provider with a track record of success.

Along with 3CX, One Contact also provides cost-effective VoIP systems that are reliable and easy to use. The installation process causes minimal disruption and once complete, you will have effectively future-proofed your system. Furthermore, we offer follow-on services, such as in-person training and responsive and conscientious customer support.


Changing Your Phone System - One Contact

Additional Key Features

Other services provided include a 4G SIP automatic failover, which allows you to continue VoIP voice calls in the face of an internet outage, by maintaining the same IP to your phone system.

Given the nature of their business, many pharmacies rack up very large phone bills, but are afraid to make the switch to a modernised phone system, fearing a complex installation process or a further increase in expenditure. On the contrary, One Contact provides a free assessment that will aim to reduce their phone bill, while also offering huge hardware discounts for select clients. In addition to this, One Contact customers can avail of a 24-month hardware and labour warranty.

If your pharmacy phone system is no longer working for you and your business, it may be time to consider futureproofing your sales and internal operations by transitioning to a cloud-based system. With a vast list of pros attached to taking this leap, combined with expert guidance and advice courtesy of One Contact, it’s never been easier to make the call.

To enquire about a new phone system for your business, give us a call on 01 906 0990 or email us at Our team are standing by to help and ready to see if you can get a huge discount on your phone system.

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