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Get the latest tips, tricks and updates on the ICT industry from the team at One Contact.
Improving Call Handling With Interactive Voice Response
In our increasingly digital world, technology plays a pivotal role in facilitating customer service efficiency. With the ever-growing demand for prompt and efficient service, businesses worldwide are faced with the challenge of managing high call volumes. The...
The Advantages Of Using VoIP Phone Systems For Remote Teams
In today's digital landscape, more companies than ever are embracing remote work arrangements. Indeed, the COVID-19 pandemic has made remote work a necessity, with 65% of companies worldwide offering some remote work flexibility in 2024. For Irish businesses, this...
Protect Employees And Customers With Secure Business Wi-Fi
In today's interconnected world, secure business Wi-Fi is more than a convenience - it's a critical safeguard for your sensitive business data. However, businesses not vigilantly monitoring their Wi-Fi security measures can expose themselves to significant risks....
Reduce Operational Costs With VoIP For SMEs
Small and medium-sized enterprises (SMEs) in Ireland often grapple with the high costs and inefficiencies tied to traditional communication systems. Traditional phone systems come with hefty call charges, maintenance fees, and infrastructure requirements that can...
The Advantages Of Interactive Voice Response In Customer Care
Interactive Voice Response (IVR) seamlessly melds the rapidity of digital technology with the warmth and personal touch of humanised customer service. By automating the process of handling routine inquiries, these systems significantly improve the interaction between...
Our Essential Guide To Choosing Business Broadband In Ireland
For enterprises operating within Ireland, choosing business broadband represents a strategic choice of paramount importance. It is essentially about securing a robust digital backbone that guarantees smooth operations on a day-to-day basis and fosters growth. With the...
Bridging Communication Gaps With VoIP For Irish Businesses
The contemporary business environment in Ireland is fraught with communication challenges, exacerbated by the rise of remote work, geographically dispersed teams, and an increasing dependence on digital communication tools. These elements have collectively erected...
The Advantages Of Managed Wi-Fi In Business Settings
Business owners, IT managers, and decision-makers in Irish SMEs searching for dependable, high-performance Wi-Fi solutions to support their expanding business needs, all while ensuring top-notch security and efficiency, will find great value in the advantages of...
Business Wi-Fi Solutions: Seamless And Secure Networking
Business Wi-Fi solutions have become a cornerstone of modern operations in the digital era. The availability of Wi-Fi in a commercial setting plays a pivotal role, extending from facilitating day-to-day communications to supporting complex, cloud-based workflows that...
The Benefits Of VoIP For SMEs In Ireland
The onset of the digital era has ushered in a vast array of business communication technologies, with Voice over Internet Protocol (VoIP) standing out as a notably transformative innovation. For SMEs, where judicious use of every resource is crucial, VoIP technology...