Blog

Get the latest tips, tricks and updates on the ICT industry from the team at One Contact.

How IVR Call Routing Can Benefit Your Business

How IVR Call Routing Can Benefit Your Business

Reliably connecting your customers to the right representative or department is one of the cornerstones of quality customer service, and IVR call routing is one such tool that can add immense value to your customer service operations. IVR is an acronym for Interactive...

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How VoIP Can Improve Customer Experience

How VoIP Can Improve Customer Experience

It doesn’t matter whether you’re running a multimillion-dollar corporation or a small local business - customer experience is always the top priority. In this modern era, the world has gone global which has resulted in increased competition. Easy access to top-notch...

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Strategies To Improve Call Handling

Strategies To Improve Call Handling

According to statistics revolving around customer service, 91% of clients aren't willing to conduct business with a particular company if their first impression (call handling, for example) was negative or they were unhappy with the services offered. On the other...

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How To Balance Call Recording With GDPR

How To Balance Call Recording With GDPR

Call recording is a widely used technique to drive business growth and success but businesses need to balance call recording with GDPR obligations. Since the European Union’s General Data Protection Regulations (GDPR) came into effect, the landscape for all forms of...

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