Giving businesses peace of mind by providing guaranteed internet continuity.
Failover Broadband from One Contact offers businesses two or more independent internet connections. So, if you have an issue with one connection you will automatically ‘failover’ to the second or subsequent connection, ensuring continuous internet access for your business.
Reliable backup for your broadband
Excellent cost savings and improved productivity
Dedicated, rapid remote response team
Live & proactive network monitoring
Continuous broadband, guaranteed
Every broadband service, no matter how expensive or durable, will have a failure at some point. And not all internet outages are alike. Some can last for days or weeks.
For example, Eir have a commitment to resolve 92% of outages within 5 business days. That means 8% of business could potentially be into their second week of no connectivity before resolution.
Failover broadband provides that all important second independent connection allowing businesses connecting through us to rest assured that they are fully covered should the connection fail.
Failover broadband from One Contact
Does your area suffer from internet connection drops and outages? It makes good business sense to have a second connection automatically take over when your primary connection drops.
Saving money and increasing productivity
When companies analyse potential new revenue loss and loss of productivity due to phone and internet downtime for extended periods, the reputational and financial cost can be enormous. So many companies invest in a second failover broadband connection, and view it as an essential resource for their business.
Resolve broadband issues quickly and remotely
One Contact is set up to troubleshoot remotely, reducing the time to act on and resolve any broadband issues. With our failover broadband service, if your primary connection goes offline, we can still remotely connect to your network, diagnose and potentially resolve your issue without having to call out to your premise. Without this second connection into your business, a callout would be required in all cases, slowing down the speed to identifying the issue and possible incurring callout charges.
Why choose One Contact?
One Contact is 100% Irish owned and operated. All our engineering and support teams work from our offices in Dublin and Tipperary, and are poised and waiting on your call.
We give each of our customers the priority they deserve.
Unlike larger companies that can tend to treat you like an account number; our conscientious team treat you with the priority you deserve. As an SME ourselves, we understand what is critical and urgent, once we are notified of any issues with respond with total focus and urgency.
Not many companies offer a fully monitored failover service. Most IT companies that offer two or more internet connections are not equipped to truly manage or monitor them. They install the two broadband lines and a router and are not aware of any issues until the you the customer calls to say they are offline.
Once you choose your services, we professionally install and document your new connection from day one. This usually takes 5 to 7 days. This detailed installation and documentation is invaluable for quickly troubleshooting issues in the future as they arise.
If your connection fails over to a backup connection we will be notified straight away. We use your documentation, remote diagnostic tools, and historic performance data to quickly confirm your experience and put a plan in to rectify the issue quickly and efficiently.
Keeping you informed
The most significant impact for us in using One Contact is their service; I cannot fault anything about it. Anything that goes wrong is fixed in a timely manner which is critical to any small business. As a community based Pharmacy during the Covid pandemic in particular, it has been vital that our phone lines and email are working as a significant percentage of our customer prescriptions have gone online. Any issues with Broadband would decimate our business so the peace of mind that One Contact give us is really invaluable.
One Contact take care of our Telecoms, Broadband and CCTV management. Their systems are simple to use and good value and they have made us significant savings over a number of years. The support is excellent too – when we call the support number the phone is answered immediately and the issues are addressed really quickly, meaning little or no downtime for the business. I would recommend One Contact to any Pharmacy looking for an efficient and reliable ICT provider
We were not happy with the level of service we were receiving from our previous service provider and were exploring the possibility of upgrading our infrastructure, using a Cloud Server in the office and also looking to make cost savings by using one provider for all of our IT and Communications requirements and One Contact came highly recommended by a trusted client of ours. Once we made the decision to go with One Contact the process was seamless and the entire system was up and running within 6 weeks, including failover broadband, managed wi-fi, firewall, networking and desktop server support. One Contact, like the name says, provide us with the same point of contact who looks after us so well, marrying the provision of their service with what is convenient to our business. If it’s necessary, they will always try to re-boot the system during our lunch break or at a time to suit us, to avoid any inconvenience to us or our clients. They have delivered on their promise all the time and every time and we couldn’t recommend them more highly. We are delighted with the service