About One Contact
One point of contact for all of your business internet & telecom needs.
With over 45 years’ experience and 14 dedicated staff, we help Irish businesses consolidate their Internet, phone systems and call plans into one reliable service offering, with unbeatable customer support.
Live, proactive monitoring & support
Company background
One Contact was established in 2015 when two companies, Owenmark Telecom and Wireless Connect, with 45 combined years’ experience between them, formed a joint venture to combine their specialist skill sets, offering a complete data and telecoms solution to the market.
Now with a combined team, we have fast become one of the leading broadband providers in the SME sector. One Contact gives small and medium businesses across Ireland the opportunity to consolidate all of their Internet and communications technology into a single service offering with one provider.
Our team pride themselves on their dedication to providing the highest level of support to our customers in all areas – in sales, technical support and after sales customer care.
Core values that drive high levels of customer satisfaction
One Contact is driven by a strong set of core values that determine all that we do. We are distinguished by our conscientious approach to our clients’ needs and passion to deliver quality work.
We pride ourselves on our collaborative culture of getting the job done with the upmost transparency and integrity. Being the single point of contact makes us undeniably responsible, and more importantly accountable, to our customers’ requirements.
Maintaining services to the level of reliability demanded in today’s business environment presents challenges to our staff, however it is within this environment that our staff strives, and success with such challenges provides a highly rewarding and satisfying environment in which to work.
Our Approach
Telecommunications should be an invisible, value-adding part of any business.
Perceptive Listening
Conscientious Advice
Education and Agreement
Flexible Deployment
Customer centric and service-driven
Tired spending hours on the phone talking to a BOT and getting nowhere?
At One Contact, we distinguish ourselves with a uniquely customer-centric approach to our service delivery. Our team will move heaven and earth to deliver the best service possible and we pride ourselves on the quality of our customer service.
For our team, every fault is a priority. We value and respect our customers and their time and our Dublin-based engineers take an ownership approach to every issue that arises and are fully accountable until it is resolved. This helps to ensure that you can remain focused on running your business, knowing that you are in safe, experienced hands.
ICT that’s tailored to your business needs
Fed up trying to convince your telecoms providers that their services are not performing for your business?
We tailor our service delivery to each of our client’s specific needs, performing a full review of their business requirements prior to recommending the right solution for them.
We manage every aspect of their ICT for them from installation to monitoring and support, keeping things running smoothly while freeing up your time and allowing you to focus on your business.
Cost-effective ICT, for a predictable monthly fee
Looking for significant cost savings across your business?
We can provide your business with one point of contact for all your Internet and telecom needs, so you have one predictable monthly fee, all on one invoice. We also eliminate the need to manage any issues across multiple suppliers because our team takes responsibility for it all for you.
Testimonials
One Contact take care of our Telecoms, Broadband and CCTV management. Their systems are simple to use and good value and they have made us significant savings over a number of years. The support is excellent too – when we call the support number the phone is answered immediately and the issues are addressed really quickly, meaning little or no downtime for the business. I would recommend One Contact to any Pharmacy looking for an efficient and reliable ICT provider
We were not happy with the level of service we were receiving from our previous service provider and were exploring the possibility of upgrading our infrastructure, using a Cloud Server in the office and also looking to make cost savings by using one provider for all of our IT and Communications requirements and One Contact came highly recommended by a trusted client of ours. Once we made the decision to go with One Contact the process was seamless and the entire system was up and running within 6 weeks, including failover broadband, managed wi-fi, firewall, networking and desktop server support. One Contact, like the name says, provide us with the same point of contact who looks after us so well, marrying the provision of their service with what is convenient to our business. If it’s necessary, they will always try to re-boot the system during our lunch break or at a time to suit us, to avoid any inconvenience to us or our clients. They have delivered on their promise all the time and every time and we couldn’t recommend them more highly. We are delighted with the service
The most significant impact for us in using One Contact is their service; I cannot fault anything about it. Anything that goes wrong is fixed in a timely manner which is critical to any small business. As a community based Pharmacy during the Covid pandemic in particular, it has been vital that our phone lines and email are working as a significant percentage of our customer prescriptions have gone online. Any issues with Broadband would decimate our business so the peace of mind that One Contact give us is really invaluable.
Read more “The peace of mind that One Contact give us is really invaluable”