Reliably connecting your customers to the right representative or department is one of the cornerstones of quality customer service, and IVR call routing is one such tool that can add immense value to your customer service operations. IVR is an acronym for Interactive...
VoIP is a one-size-fits-all telephony solution for businesses of all sizes. Small businesses need cost-effective and reliable phone system solutions that ensure business continuity and ease of use, and VoIP is worth serious consideration for every business. In this...
It doesn’t matter whether you’re running a multimillion-dollar corporation or a small local business – customer experience is always the top priority. In this modern era, the world has gone global which has resulted in increased competition. Easy access to...
According to statistics revolving around customer service, 91% of clients aren’t willing to conduct business with a particular company if their first impression (call handling, for example) was negative or they were unhappy with the services offered. On the...
Any legacy business phone system is quickly becoming obsolete. Between the higher costs of equipment and the risk of lost productivity if your equipment fails, businesses are flocking to more reliable, less expensive alternatives. In this article, we explore what...
What’s IVR? And why would my business need it? Well, if you’ve ever called customer support for your bank or pretty much any well-established service, you’ve encountered IVR – Interactive Voice Response. This automated phone system acts as the first point of contact...
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To get a quote for your business, please complete the form to submit your enquiry. Alternatively, you can email us at sales@onecontact.ie or call us on 01 9060990 and speak to one of our team.
To get a quote for your business, please complete the form to submit your enquiry. Alternatively, you can email us at sales@onecontact.ie or call us on 01 9060990 and speak to one of our team.
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