How IVR Call Routing Can Benefit Your Business

How IVR Call Routing Can Benefit Your Business

Reliably connecting your customers to the right representative or department is one of the cornerstones of quality customer service, and IVR call routing is one such tool that can add immense value to your customer service operations. IVR is an acronym for Interactive...
How Small Businesses Can Benefit From VoIP Services

How Small Businesses Can Benefit From VoIP Services

VoIP is a one-size-fits-all telephony solution for businesses of all sizes. Small businesses need cost-effective and reliable phone system solutions that ensure business continuity and ease of use, and VoIP is worth serious consideration for every business. In this...
How VoIP Can Improve Customer Experience

How VoIP Can Improve Customer Experience

It doesn’t matter whether you’re running a multimillion-dollar corporation or a small local business – customer experience is always the top priority. In this modern era, the world has gone global which has resulted in increased competition. Easy access to...
Strategies To Improve Call Handling

Strategies To Improve Call Handling

According to statistics revolving around customer service, 91% of clients aren’t willing to conduct business with a particular company if their first impression (call handling, for example) was negative or they were unhappy with the services offered. On the...