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How IVR Systems Improve First Contact Resolution Rates

How IVR Systems Improve First Contact Resolution Rates

by One Contact | Sep 26, 2023 | Business Phones, VOIP

For SMEs in Ireland that grapple with a significant influx of incoming calls daily, the First Contact Resolution (FCR) rates often stand out as a critical indicator differentiating operational excellence from mere adequacy. FCR is a vital metric that measures the...
How The Benefits Of VoIP Can Revolutionise Business Communications

How The Benefits Of VoIP Can Revolutionise Business Communications

by One Contact | Sep 6, 2023 | VOIP

In the dynamic landscape of SMEs in Ireland, having efficient communication systems isn’t merely a luxury – it’s an absolute necessity for successful operations. A smooth and uninterrupted communication flow not only ensures rapid and informed...
The Benefits Of IVR For Managing High-Volume Call Traffic

The Benefits Of IVR For Managing High-Volume Call Traffic

by One Contact | Aug 21, 2023 | Business Phones, VOIP

In the vibrant landscape of commerce, SMEs and independent business owners often find themselves at the crossroads of growth and operational bottlenecks. One such critical issue they consistently encounter is managing high-volume call traffic. As businesses expand, so...
VoIP Integration With CRM Systems: Unlocking New Opportunities For Irish SMEs

VoIP Integration With CRM Systems: Unlocking New Opportunities For Irish SMEs

by One Contact | Aug 9, 2023 | VOIP

Voice over Internet Protocol (VoIP) has dramatically transformed the landscape of business communications, providing a flexible and economically efficient alternative to traditional telephony. When melded with Customer Relationship Management (CRM) systems, VoIP not...
Why VoIP Phone Systems Are Essential For Modern Businesses

Why VoIP Phone Systems Are Essential For Modern Businesses

by One Contact | Jul 26, 2023 | VOIP

Effective communication is a critical factor in the success of modern businesses, and with the advent of VoIP (Voice over Internet Protocol) technology, businesses now have access to a powerful communication solution. VoIP allows voice communication and multimedia...
The Benefits Of Bundling Business Phone And Broadband For Irish SMEs

The Benefits Of Bundling Business Phone And Broadband For Irish SMEs

by One Contact | May 22, 2023 | Business Broadband, Business Phones, VOIP

In the landscape of the Irish economy, SMEs are continuing to act as vital contributors to national growth and development. Recognising the unique requirements of these dynamic businesses, bundled business phone and broadband services seamlessly integrate the two...
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Recent Posts

  • How IVR Systems Improve First Contact Resolution Rates September 26, 2023
  • How The Benefits Of VoIP Can Revolutionise Business Communications September 6, 2023
  • The Benefits Of IVR For Managing High-Volume Call Traffic August 21, 2023
  • VoIP Integration With CRM Systems: Unlocking New Opportunities For Irish SMEs August 9, 2023
  • Why VoIP Phone Systems Are Essential For Modern Businesses July 26, 2023

One Contact was established in 2015 when two companies, Owenmark Telecom and Wireless Connect, with 45 combined years’ experience between them, merged to combine their specialist skill sets, offering a complete data and telecoms solution to the market.

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