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Blog
Get the latest tips, tricks and updates on the ICT industry from the team at One Contact.
How To Choose The Best Business Phone Provider
Written communication, such as email and social media, is common in businesses, but it can lead to misunderstandings due to the lack of nonverbal cues and tone of voice. To ensure effective communication with customers, businesses must offer other channels, such as...
Why VoIP Phone Systems Are Worth The Cost
Having competition in business is beneficial because it provides customers with choices that fit their budget and meets their requirements. However, when it comes to technology services, things can become complicated. The market offers a wide range of products and...
Why Modernising Phone Systems Is Beneficial For Every Business
As technology rapidly continues to evolve, businesses must keep up to maintain their relationships and meet their obligations, and while some may have avoided modernising phone systems in the past due to the long installation times and disruption they caused, this is...
Top Tips When Switching Broadband Provider For Your Business
21st-century Irish businesses depend on fast, sturdy broadband for almost everything they do daily. So, if your business is considering switching broadband provider to ramp up your speeds, get a more stable connection, or above all else, find a better price, the time...
Essential Features That Every Virtual Business Phone System Should Have
Earlier this month, we published an article entitled Virtual Business Phone Systems - The What, The How & The Why, in which we explored the reasons why a virtual business phone system is by far the easiest, most affordable and most flexible method for your...
Virtual Business Phone Systems – The What, The How & The Why
Traditional business phone systems are expensive to install, confusing to maintain, and can’t grow effectively alongside your business. If you’re looking for a more flexible offering, then virtual business phone systems could be exactly what you need. If you’re unsure...
The Best Virtual Assistant Apps For 2023
In the era of remote working, technological advancements have become essential to ensure that productivity is sustained, and the darlings of this period are virtual assistant apps. These apps are making workflows easier than ever with their capabilities to support...
How IVR Call Routing Can Benefit Your Business
Reliably connecting your customers to the right representative or department is one of the cornerstones of quality customer service, and IVR call routing is one such tool that can add immense value to your customer service operations. IVR is an acronym for Interactive...
How Small Businesses Can Benefit From VoIP Services
VoIP is a one-size-fits-all telephony solution for businesses of all sizes. Small businesses need cost-effective and reliable phone system solutions that ensure business continuity and ease of use, and VoIP is worth serious consideration for every business. In this...
How VoIP Can Improve Customer Experience
It doesn’t matter whether you’re running a multimillion-dollar corporation or a small local business - customer experience is always the top priority. In this modern era, the world has gone global which has resulted in increased competition. Easy access to top-notch...