Virtual Business Phone Systems – The What, The How & The Why

by | Feb 9, 2023 | Business Phones

Traditional business phone systems are expensive to install, confusing to maintain, and can’t grow effectively alongside your business. If you’re looking for a more flexible offering, then virtual business phone systems could be exactly what you need.

If you’re unsure what a virtual phone is and how it works, keep reading. You’ll learn how virtual phones can easily replace your legacy system. Plus, you’ll find out the huge benefits a virtual phone system can have on your business.


What are virtual Business Phone Systems?


Virtual business phone systems operate entirely in the cloud. Instead of relying on a traditional installed landline, your calls take place over the internet. It’s inexpensive compared to legacy business phone systems and offers more flexibility as your business grows.


How do virtual Business Phone Systems work?


These virtual phone systems for businesses work using VoIP (Voice over Internet Protocol). During a phone call, it sends your voice data in ‘packets’ over the internet between you and the person you’re speaking with.

Virtual business phone systems allow you to log into a portal to access your phone calls, voicemails, and more. You can do this from a browser or installed software, and even smartphone apps on the go. Instead of relying on PBX — traditional phone handsets plugged into a landline — users just need a headset with a microphone.


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Why your organisation should use virtual Business Phone Systems


When you upgrade your business phone system, you’ll reap the rewards in several ways. Here are just some of the benefits of a virtual business phone system.




Virtual systems are cheaper to install and maintain. There are none of the costs associated with legacy phone systems such as wiring, engineering, costs to install and maintain hardware, or licensing. Virtual phones just need cloud-based software or apps. You can add and remove users with ease and the systems are simple to update.




As your business grows, it’s easy to deploy your virtual phone system to new locations and more employees. You can add new users from within the software and install it on any device so it’s ready to go in a few minutes.


Supports hybrid working


As virtual phones are accessible over the internet, your employees can log in from anywhere in the world to make and answer calls. Perfect for remote workers in other countries, employees who travel, and hybrid workers.




As virtual phone systems stay up to date without installing new hardware, you’ll always have the latest features and security. This means less downtime, which leads to a better customer experience and higher employee productivity.


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One Contact is your provider of virtual Business Phone Systems


You can rely on One Contact to provide you with virtual business phone systems that can elevate every aspect of your organisation. When our advanced, bespoke VoIP services are combined with our strong, stable and secure Business Broadband, your business will never again miss out on a customer or a sale.

Get in touch with our friendly, experienced team today to find out more.

Make sure to also check out our companion piece this month in which we explore the essential features that every business phone system should have, and do check in on our blog and resources for the latest trends in the world of ICT.

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