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Get the latest tips, tricks and updates on the ICT industry from the team at One Contact.
Essential Features That Every Virtual Business Phone System Should Have
Earlier this month, we published an article entitled Virtual Business Phone Systems - The What, The How & The Why, in which we explored the reasons why a virtual business phone system is by far the easiest, most affordable and most flexible method for your...
Virtual Business Phone Systems – The What, The How & The Why
Traditional business phone systems are expensive to install, confusing to maintain, and can’t grow effectively alongside your business. If you’re looking for a more flexible offering, then virtual business phone systems could be exactly what you need. If you’re unsure...
The Best Virtual Assistant Apps For 2023
In the era of remote working, technological advancements have become essential to ensure that productivity is sustained, and the darlings of this period are virtual assistant apps. These apps are making workflows easier than ever with their capabilities to support...
How IVR Call Routing Can Benefit Your Business
Reliably connecting your customers to the right representative or department is one of the cornerstones of quality customer service, and IVR call routing is one such tool that can add immense value to your customer service operations. IVR is an acronym for Interactive...
How Small Businesses Can Benefit From VoIP Services
VoIP is a one-size-fits-all telephony solution for businesses of all sizes. Small businesses need cost-effective and reliable phone system solutions that ensure business continuity and ease of use, and VoIP is worth serious consideration for every business. In this...
How VoIP Can Improve Customer Experience
It doesn’t matter whether you’re running a multimillion-dollar corporation or a small local business - customer experience is always the top priority. In this modern era, the world has gone global which has resulted in increased competition. Easy access to top-notch...
Strategies To Improve Call Handling
According to statistics revolving around customer service, 91% of clients aren't willing to conduct business with a particular company if their first impression (call handling, for example) was negative or they were unhappy with the services offered. On the other...
10 Reasons To Upgrade Your Business Phone System
Any legacy business phone system is quickly becoming obsolete. Between the higher costs of equipment and the risk of lost productivity if your equipment fails, businesses are flocking to more reliable, less expensive alternatives. In this article, we explore what...
Why Interactive Voice Response (IVR) Is Crucial For Your Business
What’s IVR? And why would my business need it? Well, if you’ve ever called customer support for your bank or pretty much any well-established service, you’ve encountered IVR – Interactive Voice Response. This automated phone system acts as the first point of contact...
How Business Phone Systems Can Increase Your Sales
If you're running a business, you know that sales are the lifeblood of your company. Without a steady revenue stream, your business will quickly dry up and die, which is why it is crucial to have a strong sales team in place. But you also need to have the right tools...