Failover Broadband
Please complete the form to submit your enquiry. Alternatively, email us at sales@onecontact.ie or call us on 01 9060990.
Blog
Get the latest tips, tricks and updates on the ICT industry from the team at One Contact.
Strategies To Improve Call Handling
According to statistics revolving around customer service, 91% of clients aren't willing to conduct business with a particular company if their first impression (call handling, for example) was negative or they were unhappy with the services offered. On the other...
10 Reasons To Upgrade Your Business Phone System
Any legacy business phone system is quickly becoming obsolete. Between the higher costs of equipment and the risk of lost productivity if your equipment fails, businesses are flocking to more reliable, less expensive alternatives. In this article, we explore what...
Why Interactive Voice Response (IVR) Is Crucial For Your Business
What’s IVR? And why would my business need it? Well, if you’ve ever called customer support for your bank or pretty much any well-established service, you’ve encountered IVR – Interactive Voice Response. This automated phone system acts as the first point of contact...
How Business Phone Systems Can Increase Your Sales
If you're running a business, you know that sales are the lifeblood of your company. Without a steady revenue stream, your business will quickly dry up and die, which is why it is crucial to have a strong sales team in place. But you also need to have the right tools...
Why Failover Broadband Is A Must-Have For Business Continuity
A strong, secure and stable broadband connection is essential for most businesses today. Even the briefest drop in connection can lead to disrupted productivity, missed deadlines, the risk of cyberattacks and lost revenue. Not to be alarmist, but in some industries,...
How To Balance Call Recording With GDPR
Call recording is a widely used technique to drive business growth and success but businesses need to balance call recording with GDPR obligations. Since the European Union’s General Data Protection Regulations (GDPR) came into effect, the landscape for all forms of...
8 Considerations When Switching Broadband Provider
Switching broadband provider is not the daunting task it once was. With inflation rates rising and the cost of living becoming ever more worrisome for individuals and businesses alike, it is no wonder every utility, including broadband, is being examined and...
The Best Remote Working Tools For Improving Teamwork
Post pandemic, many organisations have continued to embrace remote or hybrid ways of working, so having the right remote working tools has become increasingly important. Companies must choose the most suitable and useful tools for their workflows to ensure they make...
VoIP Systems For Pharmacies
At a time when the healthcare sector is under immense pressure, pharmacies need to ensure that they have a communications system that is equipped to manage incoming and outgoing calls promptly and efficiently - and VoIP technology provides a streamlined and...
What Business Broadband Speed Is Fast Enough In 2022?
Businesses of all shapes and sizes are reliant in some capacity on business broadband to conduct their operations. Thanks largely to the global pandemic, more and more business interactions and activities are taking place virtually. This increased online demand has...