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According to statistics revolving around customer service, 91% of clients aren’t willing to conduct business with a particular company if their first impression (call handling, for example) was negative or they were unhappy with the services offered. On the...
Any legacy business phone system is quickly becoming obsolete. Between the higher costs of equipment and the risk of lost productivity if your equipment fails, businesses are flocking to more reliable, less expensive alternatives. In this article, we explore what...
What’s IVR? And why would my business need it? Well, if you’ve ever called customer support for your bank or pretty much any well-established service, you’ve encountered IVR – Interactive Voice Response. This automated phone system acts as the first point of contact...
If you’re running a business, you know that sales are the lifeblood of your company. Without a steady revenue stream, your business will quickly dry up and die, which is why it is crucial to have a strong sales team in place. But you also need to have the right...
A strong, secure and stable broadband connection is essential for most businesses today. Even the briefest drop in connection can lead to disrupted productivity, missed deadlines, the risk of cyberattacks and lost revenue. Not to be alarmist, but in some industries,...