Blog
Get the latest tips, tricks and updates on the ICT industry from the team at One Contact.
How IVR Systems Improve First Contact Resolution Rates
For SMEs in Ireland that grapple with a significant influx of incoming calls daily, the First Contact Resolution (FCR) rates often stand out as a critical indicator differentiating operational excellence from mere adequacy. FCR is a vital metric that measures the...
How The Benefits Of VoIP Can Revolutionise Business Communications
In the dynamic landscape of SMEs in Ireland, having efficient communication systems isn't merely a luxury - it's an absolute necessity for successful operations. A smooth and uninterrupted communication flow not only ensures rapid and informed decision-making but also...
The Benefits Of IVR For Managing High-Volume Call Traffic
In the vibrant landscape of commerce, SMEs and independent business owners often find themselves at the crossroads of growth and operational bottlenecks. One such critical issue they consistently encounter is managing high-volume call traffic. As businesses expand, so...
VoIP Integration With CRM Systems: Unlocking New Opportunities For Irish SMEs
Voice over Internet Protocol (VoIP) has dramatically transformed the landscape of business communications, providing a flexible and economically efficient alternative to traditional telephony. When melded with Customer Relationship Management (CRM) systems, VoIP not...
Why VoIP Phone Systems Are Essential For Modern Businesses
Effective communication is a critical factor in the success of modern businesses, and with the advent of VoIP (Voice over Internet Protocol) technology, businesses now have access to a powerful communication solution. VoIP allows voice communication and multimedia...
Tips For Choosing The Best Business Wi-Fi Solution
In today's technologically-driven world, the success of your organisation heavily depends on a reliable business Wi-Fi network. Such a network plays an indispensable role in the day-to-day operations of your company, and any unexpected failure could lead to...
How To Choose The Best Business Wi-Fi Service
In today's rapidly evolving digital landscape, where connectivity plays a pivotal role, having a robust and dependable business Wi-Fi network has become an indispensable requirement. The significance of a high-speed internet connection cannot be overstated, as it acts...
Choosing The Right Failover Broadband Solution For Your Business
Business owners across many industries in Ireland all recognise the paramount importance of having dependable and uninterrupted broadband services to ensure smooth operations. In this context, the failover broadband solution emerges as a crucial safeguard, providing a...
The Benefits Of Bundling Business Phone And Broadband For Irish SMEs
In the landscape of the Irish economy, SMEs are continuing to act as vital contributors to national growth and development. Recognising the unique requirements of these dynamic businesses, bundled business phone and broadband services seamlessly integrate the two...
The Advantages Of Upgrading To Business Broadband
Every business investment, regardless of its nature, requires careful thought and evaluation. In the fast-paced business landscape of 2023, connectivity is a paramount factor for Irish companies striving to maintain agility and competitiveness. So, if you’re...