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Blog
Get the latest tips, tricks and updates on the ICT industry from the team at One Contact.
Why Cloud-Based Phone Services Are Perfect For Irish SMEs
With Irish SMEs constantly seeking efficient, flexible and cost-effective solutions to stay competitive in a saturated market, cloud-based phone services are coming to the fore as the perfect solution. These innovative phone systems provide a range of benefits...
Advanced Business Phone Features Every Small Business Should Utilise
For small businesses with aspirations to scale and grow in this digital age, having an efficient communication system – which incorporates advanced business phone features – is essential. Traditional phone systems, though reliable, are increasingly being replaced by...
Improving Customer Support With Unified Communications
Excellent customer support has become a critical component of success for businesses across the globe, and many business owners are turning to unified communications to achieve this. With so much competition in the retail and services space, customers expect a quick,...
Managing Telecom Costs: Practical Tips For Small Businesses
Effective communication is at the heart of any successful small business, but managing telecom costs can prove a challenging obstacle to overcome. With a seemingly never-ending list of telecom solutions available, ranging from traditional landlines to advanced VoIP...
Improving Call Handling With Interactive Voice Response
In our increasingly digital world, technology plays a pivotal role in facilitating customer service efficiency. With the ever-growing demand for prompt and efficient service, businesses worldwide are faced with the challenge of managing high call volumes. The...
The Advantages Of Using VoIP Phone Systems For Remote Teams
In today's digital landscape, more companies than ever are embracing remote work arrangements. Indeed, the COVID-19 pandemic has made remote work a necessity, with 65% of companies worldwide offering some remote work flexibility in 2024. For Irish businesses, this...
Protect Employees And Customers With Secure Business Wi-Fi
In today's interconnected world, secure business Wi-Fi is more than a convenience - it's a critical safeguard for your sensitive business data. However, businesses not vigilantly monitoring their Wi-Fi security measures can expose themselves to significant risks....
Reduce Operational Costs With VoIP For SMEs
Small and medium-sized enterprises (SMEs) in Ireland often grapple with the high costs and inefficiencies tied to traditional communication systems. Traditional phone systems come with hefty call charges, maintenance fees, and infrastructure requirements that can...
The Advantages Of Interactive Voice Response In Customer Care
Interactive Voice Response (IVR) seamlessly melds the rapidity of digital technology with the warmth and personal touch of humanised customer service. By automating the process of handling routine inquiries, these systems significantly improve the interaction between...
Our Essential Guide To Choosing Business Broadband In Ireland
For enterprises operating within Ireland, choosing business broadband represents a strategic choice of paramount importance. It is essentially about securing a robust digital backbone that guarantees smooth operations on a day-to-day basis and fosters growth. With the...