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    How IVR Systems Improve First Contact Resolution Rates

    How IVR Systems Improve First Contact Resolution Rates

    by One Contact | Sep 26, 2023 | Business Phones, VOIP

    For SMEs in Ireland that grapple with a significant influx of incoming calls daily, the First Contact Resolution (FCR) rates often stand out as a critical indicator differentiating operational excellence from mere adequacy. FCR is a vital metric that measures the...
    How The Benefits Of VoIP Can Revolutionise Business Communications

    How The Benefits Of VoIP Can Revolutionise Business Communications

    by One Contact | Sep 6, 2023 | VOIP

    In the dynamic landscape of SMEs in Ireland, having efficient communication systems isn’t merely a luxury – it’s an absolute necessity for successful operations. A smooth and uninterrupted communication flow not only ensures rapid and informed...
    The Benefits Of IVR For Managing High-Volume Call Traffic

    The Benefits Of IVR For Managing High-Volume Call Traffic

    by One Contact | Aug 21, 2023 | Business Phones, VOIP

    In the vibrant landscape of commerce, SMEs and independent business owners often find themselves at the crossroads of growth and operational bottlenecks. One such critical issue they consistently encounter is managing high-volume call traffic. As businesses expand, so...
    VoIP Integration With CRM Systems: Unlocking New Opportunities For Irish SMEs

    VoIP Integration With CRM Systems: Unlocking New Opportunities For Irish SMEs

    by One Contact | Aug 9, 2023 | VOIP

    Voice over Internet Protocol (VoIP) has dramatically transformed the landscape of business communications, providing a flexible and economically efficient alternative to traditional telephony. When melded with Customer Relationship Management (CRM) systems, VoIP not...
    Why VoIP Phone Systems Are Essential For Modern Businesses

    Why VoIP Phone Systems Are Essential For Modern Businesses

    by One Contact | Jul 26, 2023 | VOIP

    Effective communication is a critical factor in the success of modern businesses, and with the advent of VoIP (Voice over Internet Protocol) technology, businesses now have access to a powerful communication solution. VoIP allows voice communication and multimedia...
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    Categories

    • Business Broadband
    • Business Phone Apps
    • Business Phones
    • Cyber Security
    • Failover Broadband
    • Hybrid Working
    • Managed Firewall and Network
    • Managed Wi-Fi
    • Remote Working
    • VOIP

    Recent Posts

    • Why Cloud-Based Phone Services Are Perfect For Irish SMEs September 23, 2024
    • Advanced Business Phone Features Every Small Business Should Utilise September 6, 2024
    • Improving Customer Support With Unified Communications August 23, 2024
    • Managing Telecom Costs: Practical Tips For Small Businesses August 9, 2024
    • Improving Call Handling With Interactive Voice Response May 27, 2024

    One Contact was established in 2015 when two companies, Owenmark Telecom and Wireless Connect, with 45 combined years’ experience between them, merged to combine their specialist skill sets, offering a complete data and telecoms solution to the market.

    More about us >

     

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    Unit 2 Parkwest Enterprise Centre,
    Parkwest, Dublin 12,
    D12 X60V

    PSA License: 07707

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