Interactive Voice Response is a key component in business-customer relations
But what exactly is Interactive Voice Response (IVR)? And why would my business need it? Well, if you’ve ever called customer support for your bank or pretty much any well-established service, you’ve encountered IVR.
This automated phone system acts as the first point of contact for customers where they are greeted and their call is routed to the right person. Regardless of industry, most established companies use IVR to considerably improve their business interactions as it offers a number of benefits to your customer communications.
In this free, downloadable eBook, we explore Interactive Voice Response, how it works, and what crucial advantages it can provide your business operations.
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