Call recording must be balanced against GDPR concerns
Call recording is a widely used technique to drive business growth and success but businesses need to balance call recording with GDPR obligations.
Since the European Union’s General Data Protection Regulations (GDPR) came into effect, the landscape for all forms of data recording and collection has changed greatly.
The relationship between call recording and GDPR compliance can be a difficult one to navigate and so in this downloadable eBook, we examine how to implement best practices for call recording while adhering to the GDPR.
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