Failover Broadband
Please complete the form to submit your enquiry. Alternatively, email us at sales@onecontact.ie or call us on 01 9060990.
About One Contact
One point of contact for all of your business internet & telecom needs.
With over 45 years’ experience and 14 dedicated staff, we help Irish businesses consolidate their Internet, phone systems and call plans into one reliable service offering, with unbeatable customer support.
High-speed broadband (up to 10,000Mbps)
Business-quality internet connectivity
Dedicated support team, with an ownership approach
Live, proactive monitoring & support
Company background
One Contact was established in 2015 when two companies, Owenmark Telecom and Wireless Connect, with 45 combined years’ experience between them, formed a joint venture to combine their specialist skill sets, offering a complete data and telecoms solution to the market.
Now with a combined team, we have fast become one of the leading broadband providers in the SME sector. One Contact gives small and medium businesses across Ireland the opportunity to consolidate all of their Internet and communications technology into a single service offering with one provider.
Our team pride themselves on their dedication to providing the highest level of support to our customers in all areas – in sales, technical support and after sales customer care.
Core values that drive high levels of customer satisfaction
One Contact is driven by a strong set of core values that determine all that we do. We are distinguished by our conscientious approach to our clients’ needs and passion to deliver quality work.
We pride ourselves on our collaborative culture of getting the job done with the upmost transparency and integrity. Being the single point of contact makes us undeniably responsible, and more importantly accountable, to our customers’ requirements.
Maintaining services to the level of reliability demanded in today’s business environment presents challenges to our staff, however it is within this environment that our staff strives, and success with such challenges provides a highly rewarding and satisfying environment in which to work.
Our Approach
Telecommunications should be an invisible, value-adding part of any business.
We strive to offer ICT services that function in unison with your business allowing you and your team to focus on what really matters to you and your business, and facilitates its growth. We build lasting relationships with our customers based on our key principles. Your problems are our problems and we treat you with the importance and urgency that you deserve.
Perceptive Listening
We actively listen and offer insightful guidance.
Conscientious Advice
We formulate solutions that deliver long-term satisfaction.
Education and Agreement
We empower customers to make informed decisions.
Flexible Deployment
Our flexibility ensures the integrity of our customer service.
Customer centric and service-driven
Tired spending hours on the phone talking to a BOT and getting nowhere?
At One Contact, we distinguish ourselves with a uniquely customer-centric approach to our service delivery. Our team will move heaven and earth to deliver the best service possible and we pride ourselves on the quality of our customer service.
For our team, every fault is a priority. We value and respect our customers and their time and our Dublin-based engineers take an ownership approach to every issue that arises and are fully accountable until it is resolved. This helps to ensure that you can remain focused on running your business, knowing that you are in safe, experienced hands.
ICT that’s tailored to your business needs
Fed up trying to convince your telecoms providers that their services are not performing for your business?
Many businesses across Ireland are shoe-horned into ICT setups that are convenient for providers to roll out, but not really fit for purpose. At One Contact, we understand the necessity for your internet and phone systems to fit your business.
We tailor our service delivery to each of our client’s specific needs, performing a full review of their business requirements prior to recommending the right solution for them.
We manage every aspect of their ICT for them from installation to monitoring and support, keeping things running smoothly while freeing up your time and allowing you to focus on your business.
Cost-effective ICT, for a predictable monthly fee
Looking for significant cost savings across your business?
At One Contact, our goal is to deliver cost-effective ICT solutions to our clients that reduce their operating costs and maintenance costs and improve their service reliability and their ICT experience.
We can provide your business with one point of contact for all your Internet and telecom needs, so you have one predictable monthly fee, all on one invoice. We also eliminate the need to manage any issues across multiple suppliers because our team takes responsibility for it all for you.
Testimonials
Having One Contact to provide all of our IT services together has made it so much more convenient and cost effective for our pharmacy. The installation of our VOIP Phone Systems has cut our phone call costs and made a huge difference to our productivity both in the Pharmacy and when we need to work
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Having One Contact to provide all of our IT services together has made it so much more convenient and cost effective for our pharmacy. The installation of our VOIP Phone Systems has cut our phone call costs and made a huge difference to our productivity both in the Pharmacy and when we need to work from home. In terms of service, there are never any issues, One Contact are very reliable and always at the end of the phone to fix an issue straight away.
Read more “So much more convenient and cost effective for our pharmacy”
Michelle
Owner - Quinn’s Pharmacy, Edenderry
We were not happy with the level of service we were receiving from our previous service provider and were exploring the possibility of upgrading our infrastructure, using a Cloud Server in the office and also looking to make cost savings by using one provider for all of our IT and Communications requirements and One Contact
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We were not happy with the level of service we were receiving from our previous service provider and were exploring the possibility of upgrading our infrastructure, using a Cloud Server in the office and also looking to make cost savings by using one provider for all of our IT and Communications requirements and One Contact came highly recommended by a trusted client of ours. Once we made the decision to go with One Contact the process was seamless and the entire system was up and running within 6 weeks, including failover broadband, managed wi-fi, firewall, networking and desktop server support. One Contact, like the name says, provide us with the same point of contact who looks after us so well, marrying the provision of their service with what is convenient to our business. If it’s necessary, they will always try to re-boot the system during our lunch break or at a time to suit us, to avoid any inconvenience to us or our clients. They have delivered on their promise all the time and every time and we couldn’t recommend them more highly. We are delighted with the service
Mark Gargan
Niall Byrne & Company, Chartered Certified Accountants
C & D Medical Group have 12 pharmacies in the group, based all over Ireland from Dundalk to North Dublin and the Midlands and west of Ireland. We got in touch with One Contact when we decided to bring all of the pharmacies to the same high spec in terms of Broadband, ensuring continuity across
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C & D Medical Group have 12 pharmacies in the group, based all over Ireland from Dundalk to North Dublin and the Midlands and west of Ireland. We got in touch with One Contact when we decided to bring all of the pharmacies to the same high spec in terms of Broadband, ensuring continuity across each pharmacy. We also wanted to save costs and make efficiencies across the group and knew that an amalgamation of services would provide us with that. One Contact were very detail oriented and following our initial discussions, when we set out our requirements for business internet, wifi and phone they set out very clearly what body of work they would do and the positive difference it would make to our business. Then they implemented everything quite seamlessly across all 12 pharmacies ensuring one point of contact for everything from CCTV to phone and internal network. What really makes the difference for us, apart from the cost savings, is that if ever there is an issue with any aspect of service, One Contact are on top of it almost before we have noticed. Our business is almost never closed and so they always work around us and our customers resolving the issues quickly and effectively.
Paul Glackin
Operations Manager, C + D Medical Group