Failover Broadband
Please complete the form to submit your enquiry. Alternatively, email us at sales@onecontact.ie or call us on 01 9060990.
Failover Broadband
Giving businesses peace of mind by providing guaranteed internet continuity.
Failover Broadband from One Contact offers businesses two or more independent internet connections. So, if you have an issue with one connection you will automatically ‘failover’ to the second or subsequent connection, ensuring continuous internet access for your business.
Reliable backup for your broadband
Excellent cost savings and improved productivity
Dedicated, rapid remote response team
Live & proactive network monitoring
Continuous broadband, guaranteed
Every broadband service, no matter how expensive or durable, will have a failure at some point. And not all internet outages are alike. Some can last for days or weeks.
For example, Eir have a commitment to resolve 92% of outages within 5 business days. That means 8% of business could potentially be into their second week of no connectivity before resolution.
Failover broadband provides that all important second independent connection allowing businesses connecting through us to rest assured that they are fully covered should the connection fail.
Failover broadband from One Contact
Does your area suffer from internet connection drops and outages? It makes good business sense to have a second connection automatically take over when your primary connection drops.
Saving money and increasing productivity
When companies analyse potential new revenue loss and loss of productivity due to phone and internet downtime for extended periods, the reputational and financial cost can be enormous. So many companies invest in a second failover broadband connection, and view it as an essential resource for their business.
Resolve broadband issues quickly and remotely
One Contact is set up to troubleshoot remotely, reducing the time to act on and resolve any broadband issues. With our failover broadband service, if your primary connection goes offline, we can still remotely connect to your network, diagnose and potentially resolve your issue without having to call out to your premise. Without this second connection into your business, a callout would be required in all cases, slowing down the speed to identifying the issue and possible incurring callout charges.
Why choose One Contact?
One Contact is 100% Irish owned and operated. All our engineering and support teams work from our offices in Dublin and Tipperary, and are poised and waiting on your call.
We give each of our customers the priority they deserve.
Unlike larger companies that can tend to treat you like an account number; our conscientious team treat you with the priority you deserve. As an SME ourselves, we understand what is critical and urgent, once we are notified of any issues and respond with total focus and urgency.
Fully Monitored
Not many companies offer a fully monitored failover service. Most IT companies that offer two or more internet connections are not equipped to truly manage or monitor them. They install the two broadband lines and a router and are not aware of any issues until you the customer calls to say they are offline.
Complete Service
We are an ISP and ICT company; we have a complete infrastructure and offer you an internet provider service and IT company service in one. We can truly monitor the end to end connectivity of your business and this allows us to take timely and proactive action to solve your issues as or even before they arise.
How to get started and what to expect
Installing failover broadband starts by getting in touch. Contact us online, by email to info@onecontact.ie or speak to one of the team now on 01 906 0990.
Analysis
We analyse and assess your requirements and offer you the Internet connection options that suit your business requirements. We will assess your location(s) and carry out an extensive site survey(s) and provide you with a list of all available services.
Installation
Once you choose your services, we professionally install and document your new connection from day one. This usually takes 5 to 7 days. This detailed installation and documentation is invaluable for quickly troubleshooting issues in the future as they arise.
Management
Once you are up and running, we remotely manage your broadband connection, upgrading equipment for compatibility, performance and security as required.
Monitoring
Our team remotely monitors the performance of your connection for service degradation and any issues that might arise, and we act on such alerts to ensure no preventable outages occur.
Fault Resolution
If your connection fails over to a backup connection we will be notified straight away. We use your documentation, remote diagnostic tools, and historic performance data to quickly confirm your experience and put a plan in to rectify the issue quickly and efficiently.
Keeping you informed
We keep you informed throughout any incident, giving you the peace of mind that the issue is being handled with the urgency that your business deserves. This frees you up to focus on your business and minimise the impact of any issue.
Tell us about your requirements or about any ongoing issues you are experiencing and we’ll take care of the rest.
Testimonials
The most significant impact for us in using One Contact is their service; I cannot fault anything about it. Anything that goes wrong is fixed in a timely manner which is critical to any small business. As a community based Pharmacy during the Covid pandemic in particular, it has been vital that our phone lines
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The most significant impact for us in using One Contact is their service; I cannot fault anything about it. Anything that goes wrong is fixed in a timely manner which is critical to any small business. As a community based Pharmacy during the Covid pandemic in particular, it has been vital that our phone lines and email are working as a significant percentage of our customer prescriptions have gone online. Any issues with Broadband would decimate our business so the peace of mind that One Contact give us is really invaluable.
Read more “The peace of mind that One Contact give us is really invaluable”
Brian O’Shea
Owner/ Pharmacist - ODC Pharmacy
C & D Medical Group have 12 pharmacies in the group, based all over Ireland from Dundalk to North Dublin and the Midlands and west of Ireland. We got in touch with One Contact when we decided to bring all of the pharmacies to the same high spec in terms of Broadband, ensuring continuity across
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C & D Medical Group have 12 pharmacies in the group, based all over Ireland from Dundalk to North Dublin and the Midlands and west of Ireland. We got in touch with One Contact when we decided to bring all of the pharmacies to the same high spec in terms of Broadband, ensuring continuity across each pharmacy. We also wanted to save costs and make efficiencies across the group and knew that an amalgamation of services would provide us with that. One Contact were very detail oriented and following our initial discussions, when we set out our requirements for business internet, wifi and phone they set out very clearly what body of work they would do and the positive difference it would make to our business. Then they implemented everything quite seamlessly across all 12 pharmacies ensuring one point of contact for everything from CCTV to phone and internal network. What really makes the difference for us, apart from the cost savings, is that if ever there is an issue with any aspect of service, One Contact are on top of it almost before we have noticed. Our business is almost never closed and so they always work around us and our customers resolving the issues quickly and effectively.
Paul Glackin
Operations Manager, C + D Medical Group
One Contact take care of our Telecoms, Broadband and CCTV management. Their systems are simple to use and good value and they have made us significant savings over a number of years. The support is excellent too – when we call the support number the phone is answered immediately and the issues are addressed really
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One Contact take care of our Telecoms, Broadband and CCTV management. Their systems are simple to use and good value and they have made us significant savings over a number of years. The support is excellent too – when we call the support number the phone is answered immediately and the issues are addressed really quickly, meaning little or no downtime for the business. I would recommend One Contact to any Pharmacy looking for an efficient and reliable ICT provider
Keith Brennan
Owner - Haven Pharmacy Moloney’s, Ballyfermot