C & D Medical Group have 12 pharmacies in the group, based all over Ireland from Dundalk to North Dublin and the Midlands and west of Ireland. We got in touch with One Contact when we decided to bring all of the pharmacies to the same high spec in terms of Broadband, ensuring continuity across each pharmacy. We also wanted to save costs and make efficiencies across the group and knew that an amalgamation of services would provide us with that.   One Contact were very detail oriented and following our initial discussions, when we set out our requirements for business internet, wifi and phone they set out very clearly what body of work they would do and the positive difference it would make to our business. Then they implemented everything quite seamlessly across all 12 pharmacies ensuring one point of contact for everything from CCTV to phone and internal network.   What really makes the difference for us, apart from the cost savings, is that if ever there is an issue with any aspect of service, One Contact are on top of it almost before we have noticed. Our business is almost never closed and so they always work around us and our customers resolving the issues quickly and effectively.

The most significant impact for us in using One Contact is their service; I cannot fault anything about it. Anything that goes wrong is fixed in a timely manner which is critical to any small business. As a community based Pharmacy during the Covid pandemic in particular, it has been vital that our phone lines and email are working as a significant percentage of our customer prescriptions have gone online. Any issues with Broadband would decimate our business so the peace of mind that One Contact give us is really invaluable.

We were not happy with the level of service we were receiving from our previous service provider and were exploring the possibility of upgrading our infrastructure, using a Cloud Server in the office and also looking to make cost savings by using one provider for all of our IT and Communications requirements and One Contact came highly recommended by a trusted client of ours.   Once we made the decision to go with One Contact the process was seamless and the entire system was up and running within 6 weeks, including failover broadband, managed wi-fi, firewall, networking and desktop server support.   One Contact, like the name says, provide us with the same point of contact who looks after us so well, marrying the provision of their service with what is convenient to our business. If it’s necessary, they will always try to re-boot the system during our lunch break or at a time to suit us, to avoid any inconvenience to us or our clients. They have delivered on their promise all the time and every time and we couldn’t recommend them more highly. We are delighted with the service