Blog
Get the latest tips, tricks and updates on the ICT industry from the team at One Contact.
Six Reasons To Choose One Contact For Business Broadband In Ireland
In this rapidly evolving digital age, an unwaveringly reliable broadband connection is not just a convenience but a critical asset for any flourishing SMEs in Ireland. This indispensable tool doesn't merely facilitate smooth daily operations but also serves as a vital...
Six Sectors In Ireland That Can Benefit From VoIP Business Phone Systems
In today's rapidly evolving business landscape, effective communication stands as a critical factor for success. With the global shift towards digital transformation, Voice over Internet Protocol (VoIP) technology has significantly gained prominence, revolutionising...
The Importance Of VoIP For Tech Companies In Ireland
In Ireland’s rapidly evolving technology sector, the adoption of VoIP for tech companies has been a significant development. VoIP (Voice over Internet Protocol) revolutionises how these companies communicate internally and with customers. It offers cost-effective,...
How To Improve Customer Experience Using Our Business Broadband
As many businesses across Ireland continue to figure out how to improve customer experience, many may be unaware that enhancing their technological capabilities significantly helps in this respect. When you commit resources to the latest and most advanced...
The Advantages Of Business Broadband For eCommerce Businesses In Ireland
In today's dynamic and constantly changing digital landscape, eCommerce enterprises have emerged as pivotal players, leading the charge in transforming traditional shopping paradigms into frictionless, online experiences. At the heart of their success is a robust and...
7 Advantages Of VoIP For Small Businesses Across Ireland
In today's fast-paced business environment, effective communication stands as a cornerstone for the success of any enterprise, and this holds particularly true for small businesses. It's increasingly crucial for businesses to maintain seamless connectivity, display...
How IVR Systems Improve First Contact Resolution Rates
For SMEs in Ireland that grapple with a significant influx of incoming calls daily, the First Contact Resolution (FCR) rates often stand out as a critical indicator differentiating operational excellence from mere adequacy. FCR is a vital metric that measures the...
How The Benefits Of VoIP Can Revolutionise Business Communications
In the dynamic landscape of SMEs in Ireland, having efficient communication systems isn't merely a luxury - it's an absolute necessity for successful operations. A smooth and uninterrupted communication flow not only ensures rapid and informed decision-making but also...
The Benefits Of IVR For Managing High-Volume Call Traffic
In the vibrant landscape of commerce, SMEs and independent business owners often find themselves at the crossroads of growth and operational bottlenecks. One such critical issue they consistently encounter is managing high-volume call traffic. As businesses expand, so...
VoIP Integration With CRM Systems: Unlocking New Opportunities For Irish SMEs
Voice over Internet Protocol (VoIP) has dramatically transformed the landscape of business communications, providing a flexible and economically efficient alternative to traditional telephony. When melded with Customer Relationship Management (CRM) systems, VoIP not...